Is a Customer Service Representative available during the holidays? We can only guarantee when we will ship your order. Once the carrier has picked up the package, the delivery time may vary due to many reasons – from natural disasters to holiday shipping to employee shortages, we have notice all of the carriers have been struggling to keep up with the demands – so we cannot be responsible for carrier delays once the order has left our warehouse. Our policy is to ship all orders received by 12 Noon CST Monday – Friday to ship the same day**.We believe this is in actuality 1-5 days. Orders received by 12 Noon CST Monday - Friday will be shipped the same day**, and USPS states that Priority Mail should be received between 1-3 days.to commercial addresses, and at the end of the day to residential addresses. UPS Next Day Air Saver promises next-day delivery between 3:00 and 4:30 p.m. Orders received by 12 Noon CST Monday – Friday will be shipped the same day**, and you should receive the package the following business day.Orders placed from November 1 st through December 31 st may be returned until January 31 st. ![]() ![]() Products that are beyond the 30 day return window (whether opened or unopened) will not be eligible for return unless deemed acceptable by .ĭuring the holiday season, we extend our 30-day return policy to cover purchases that may have been purchased as gifts. ![]() If your product has been used or opened and there is a defect, missing pieces, or damage, please contact our Customer service team at about resolving your issue.įor all University Games, Briarpatch, Front Porch Classics, BePuzzled, U-Create, and Great Explorations, please contact University Games’ Customer Service team for replacement parts at branded products, please contact our Customer Service team for replacement pieces at or 86.įor all other products, please check the product package to identify the product manufacturer and contact them directly for replacement pieces. If you are unable to provide pictures, ask us for a pre-paid shipping label and we can process the damage claim when we receive the damaged item back. We will send you a pre-paid return shipping label so that you can return the damaged item (as either a PDF you can print or we can print it for you.) If you would like us to replace the item, please let us know when you are submitting your documentation. Please provide documentation (pictures) to our Customer Service Team at so we can process your damage claim and approve your return, replacement or refund. A pre-paid return shipping label will be provided if the wrong product was received. A pre-paid return shipping label will not be provided if the product is no longer wanted or needed. Products that are unopened or unused (and new, re-sellable condition) may be returned within 30 days of receipt for a full refund minus the cost of shipping. This normally will take a week to process, but during the holidays it may be longer. Once we have received your return, we’ll issue a refund towards the original payment method used on the order for the item that has been returned, depending on the condition of the return, unless you have already contacted customer service for resolution.
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